Dear Sara,
We’re buzzing with disappointment that your initial experience felt more like a crash landing than a smooth espresso. Though we had hoped the resolution was clear when we spoke on the phone reassuring you that new, uncrushed pods were on their way to you at no extra cost—it seems our messages crossed paths like ships in the night!
We thought everything was all set after our conversation, but your review tells us the story had another twist. No worries, though—we love the energy! Let’s keep our coffee strong and our misunderstandings weak.
Looking forward to hearing that you’re back to brewing the perfect cup!