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Returns & Refunds

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Returns & Replacements

returns

You can return un open items within 30 days of delivery.


packaging

Please make sure all tags and packaging are intact.


no returns on open items

No returns or exchanges will be accepted on opened items.


no credit card refunds

We DO NOT issue credit card refunds - only exchanges and store credits.


process returns within 3 weeks

We will process your return or exchange within 3 weeks and notify you once we have done so.


cleareance items are final

All clearance items are final sales and are not returnable.


*Please note that Valencia & Vahos Corp., at our own discretion, may refuse any return if it does not meet the Return guidelines. We will then return to you the item you sent us initially.

Return / Exchange Shipping Fees

You are responsible for return shipping fees.

If you are exchanging an item, standard shipping fees will apply.

In the unlikely event that you receive damaged goods or items that you did not order, it is important that the items remain unworn, unopened, and unlaundered so we can credit you in full, including return shipping, if it is a result of our mistake.


How to Return or Exchange Your Purchase

replace item

Replace the item in the original brand packaging.

item shipped return in box

If the item was shipped to you in a box, please return it to us in a box. Preferably in the original box.

arrives back safely

To ensure the package arrives back to us safely and that you are credited, please use a pre-paid, insured and traceable method (such as UPS, FedEx, Certified mail or another method).

no return or exchange number

There is no return or exchange number. Please use the order number that was sent to you and include your information when you are returning or exchanging the item.


Contact

Questions?

Call Customer Care: 1-844-392-6333

Address: 
ColombianCoffee.us
Att: Return
Order #__________
16235 SW 117th Avenue Unit 6
Miami, FL 33177


Return Fees (if applicable): 

Orders returned to a wrong address and subsequently forward to us are subject to a 20% Fee if a return is accepted.

Providing an incorrect address to avoid shipping charges. Please make sure to choose your country and mailing information correctly, fee will be applied to all misleading addresses.


Customs and Duty

Shipments outside of the United States may be subject to Customs clearance charges or import duty. Valencia & Vahos Corp. does not set these charges and cannot control whether your package will be subject to such fees.


Sales Restrictions

*Coupons and promos cannot be combined* Some sales will not offer Free Shipping over 50 dollars *Valencia & Vahos Corp., reserves the right to honor any promotion* OFFER EXCLUDES THE FOLLOWING: FREE SHIPPING OVER 50 promotion.

Right to Cancel Errors / Mistakes

*The Site may contain technical inaccuracies and typographical or other errors in connection with information displayed on the Site, including without limitation rates, fees, or availability applicable to your transaction *Valencia & Vahos Corp. and its sites assumes no responsibility or liability for such errors, inaccuracies, or omissions *Valencia & Vahos Corp. and its sites shall have the right not to honor prices or information affected by such errors, inaccuracies, or omissions *Valencia & Vahos Corp. and its sites shall have the right to make changes, corrections, cancellations, and/or improvements to such information or pricing based on such information, at any time, including after confirmation of an order.

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