Important Notice About Processing Times
At ColombianCoffee.us, we take pride in delivering the freshest Colombian coffee straight to your door. To maintain the highest quality, most of our non-commercial coffee selections are roasted at the origin in Colombia and shipped to our Miami warehouse.
Due to high demand and our commitment to freshness, processing times may vary and could take up to 1 week. Rest assured, this allows us to keep our inventory fresh and ensure you receive coffee at its peak quality.
Thank you for your patience and understanding as we strive to provide you with the finest coffee experience!
Shipping Policy
ColombianCoffee.us ("we" and "us") is the operator of ColombianCoffee.us ("Website"). By placing an order through this Website, you agree to the terms below.
1. General
We strive to maintain accurate stock counts, but discrepancies may occur. If an item is out of stock, we will fulfill available items and contact you regarding backordered items.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination. The final price includes shipping costs.
3. Returns
3.1 Return Due to Change of Mind
Returns are accepted within 30 days if items are unused, in original packaging, and resellable. Return shipping is the customer's responsibility.
3.2 Warranty Returns
Warranty claims are honored within 90 days. Customers prepay return shipping but are reimbursed upon a successful claim. Options include:
- Refund to payment method
- Store credit
- Replacement item
4. Delivery Terms
4.1 Domestic Transit Time
2 - 7 days
4.2 International Transit Time
7 - 60 days, varies by courier.
4.3 Dispatch Time
Orders dispatch within 7 business days.
4.4 Change of Delivery Address
Address changes can be made before dispatch.
4.5 P.O. Box & Military Shipping
P.O. box orders use postal services. Military addresses ship via USPS.
4.6 Out of Stock Items
In-stock items ship immediately; backorders are sent when available.
5. Tracking Notifications
Tracking links are provided upon dispatch.
6. Parcels Damaged in Transit
Reject damaged parcels if possible and contact customer service.
7. Duties & Taxes
7.1 Sales Tax
Included in product prices.
7.2 Import Duties & Taxes
International orders may incur additional charges. Refusal of payment results in return shipping at the customer's expense.
8. Cancellations
Cancellations are accepted before dispatch.
9. Insurance
9.1 Damaged Parcels
Refunds/replacements issued after courier investigation.
9.2 Lost Parcels
Refunds/replacements issued after courier confirmation.
10. Customer Service
Contact us at info@colombiancoffee.us